FAQs & Help

UK Motohome Sales / UK Campervan Dealer / UK RV Sales / UK Campervan Sales

For Hirers:

How do I hire a Motorhome?
How can I ask specific questions about a motorhome?
What if I have a general question regarding motorhome hire?
What is included in the cost?
How do I make payment for the motorhome hire?
When is the balance payable?
Are there any other charges applicable to my hire?
How long can I hire?
Where do I collect the motorhome from?
What time do I pick up the motorhome, and when is it returned?
How many can travel in a motorhome?
What about seatbelts. Must they be used?
Do I require child seats for my children?
How long should I expect the handover to take?
Can I smoke or take pets?
How much is the excess insurance?
If I return the motorhome early, will there be a refund?
Is gas supplied with the motorhome?
What will happen to the excess insurance amount if there is any damage?
When should I report any damage to the hire insurance company?
Who can drive a motorhome? What about non-UK drivers?
I have endorsements on my licence?
Are their any issues regarding occupation?
What about multiple drivers?
Cancellation Policy

For Earners & Owners:

Why should I sign up with Motorhome-City?
Is my motorhome at risk?
Can you guarantee the earnings quoted?
I only wish to rent out my motorhome for certain periods?
How do I add my Motorhome to your Website?
Can I change any of the features of my motorhome on your website?
How do I access my unique space on Motorhome-City?
What do I do before, during and after a Hire?
How do I cancel from Motorhome-City?


If you are stuck, or if you want to get some advice about how to use any part of this website, you can download our help pages and FAQs as a PDF here.

If you want to rent out your motorhome, and you want to talk to one of our team, you can call us on 0845 527 3572 or send us an email here.

For more downloads and documentation, including contracts and rental agreements, please see our downloads section.