Cancellation Policy For Hirers:


The cancellation policy for all motorhomes hired with Motorhome City is as follows:

The following cancellation charges will apply:


  • Up to 12 weeks before start dateLoss of booking fee, normally £300.
  • Between 12 – 8 weeks before start date of Hire – Payment required of 50% of vehicle hire charge and will be charged to Hirer.
  • Between 8 weeks to start date of hirePayment is required for 100% of vehicle hire charge and will be fully charged to hirer.

Once a confirmed booking is agreed between the hirer and owner, then these cancellation charges will be in effect.

It is advised that all hirers have an adequate travel insurance policy in place that will cover your late cancellation of hire booking. It is also advisable for such a policy to protect hirers and others in the traveling party against theft of personal belongings etc.

As we are a Motorhome Hire Booking Agency, we guarantee confirmed monies to Owners. Once we receive a confirmed booking, we notify both owner and hirer and pay monies as due under our Terms and Conditions.

Booking deposits are due 8 weeks before initial start date and once received are passed to Owners directly.

Security Deposits (currently £1,100) are required to be in place at least  14 days before the start date of hire.

All cancellations will considered to part of our Cancellation Policy.